Effective Date: 01 September 2025
Company: iKapa Premium Cleaning Services
Location: Cape Town, South Africa
iKapa Premium Cleaning Services (“we”, “our”, “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. Information We Collect
When you interact with our website, we may collect the following personal information via our contact forms:
- Full Name
- Email Address
- Contact Number
- Company Name
- Service Type or Message
This information is collected only when you voluntarily provide it via our contact forms.
2. Purpose of Collection
We collect and process your personal information for the following purposes:
- To respond to your inquiries or service requests
- To provide you with information about our cleaning services
- To follow up on quotations or bookings
- To improve our customer service and website functionality
3. Lawful Processing
Your personal information is collected and processed lawfully, as required under POPIA, based on:
- Your consent when submitting a contact form
- Our legitimate interest in responding to your request or providing our services
4. Sharing of Information
We do not sell or rent your personal information. Your data may be shared only with:
- Our internal team to respond to your request
- Service providers who assist us with website hosting, email delivery, or other technical operations (under strict confidentiality agreements)
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
7. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Withdraw consent for us to process your data
- Request that we delete your personal information (subject to legal requirements)
To exercise these rights, contact us at:
📧 Email: info@ikapaservices.co.za
📞 Phone: +27729405910
8. Cookies and Tracking
Our website may use cookies or similar technologies to enhance your browsing experience. You can disable cookies in your browser settings, but some website features may not work properly.
9. Updates to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.
10. Contact Us
For any questions or concerns about this Privacy Policy, contact:
iKapa Premium Cleaning Services